IT Support as a Service

IT Support as a Service (ITSaaS)

IT Support as a Service (ITSaaS) represents a managed service model that caters to both reactive and proactive IT support and services for businesses and organizations. SIGMA provides this comprehensive managed service, suiting diverse industries and organizations. The inherent nature of SIGMA managed services allows for seamless scalability and flexible upgrade options.

Within this Managed Service, SIGMA assumes full responsibility for all IT support functionalities, enabling businesses and organizations to concentrate on their core operations.

The Service is governed by SLAs (Service Level Agreements) and KPIs (Key Performance Indicators), empowering customers to closely monitor and exercise control over SIGMA's performance. Through this offering, SIGMA delivers an extensive array of IT support tasks, ranging from basic help desk assistance to sophisticated infrastructure management, security measures, and strategic IT planning.

FOCUS AREAS

HELP DESK SUPPORT

ITSaaS providers offer a help desk service, allowing end-users to access technical support for troubleshooting issues, resolving software problems, and seeking guidance on using various applications.

PROACTIVE MONITORING AND MAINTENANCE

ITSaaS utilizes advanced monitoring tools to track the health and performance of the organization's IT infrastructure. They can identify and address potential problems before they lead to significant disruptions.

NETWORK AND INFRASTRUCTURE MANAGEMENT

The ITSaaS model includes the management and maintenance of the organization's network, servers, storage, and other IT infrastructure components. This ensures the systems operate smoothly and efficiently.

SECURITY SERVICES

ITaaS providers implement robust security measures to protect against cyber threats and ensure data privacy. They monitor for security breaches, apply necessary patches, and implement cybersecurity best practices.

BACKUP AND DISASTER RECOVERY

ITSaaS providers establish reliable backup solutions and disaster recovery plans to ensure data redundancy and business continuity in case of unexpected data loss or system failures.

VENDOR MANAGEMENT

ITSaaS providers liaise with technology vendors on behalf of the organization, handling procurement, resolving issues, and managing relationships with hardware and software suppliers.

BENEFITS AND ROI

COST EFFECTIVENESS

ITSaaS eliminates the need for organizations to invest in expensive IT infrastructure and a dedicated IT support team. Instead, they pay a predictable subscription fee based on the services required.

ACCESS TO EXPERTISE

Organizations can leverage the expertise of ITSaaS providers who employ skilled IT professionals with specialized knowledge, ensuring top-notch support and problem-solving capabilities.

SCALABILITY

ITSaaS solutions are scalable, allowing organizations to adjust the level of support and services based on their changing requirements and growth.

FOCUSING ON CORE BUSINESS

By outsourcing IT support to an MSP, organizations can focus on their core business objectives, without worrying about managing IT-related tasks.

24x7 SUPPORT

The availability of round-the-clock technical support ensures quick resolutions to issues, minimizing downtime and optimizing system performance.